Frequently Asked Questions

Below are some of the commonly asked questions and answers.
If you don't see your question you can use the form below to email us.


  • Sign-Up   ▲top

    Can I view the qualifications I sat before 1995?

    No, MySQA only includes information from 1995 to the present day. If you completed qualifications prior to 1995, you can order a Replacement Certificate here. There is a fee for this service and certificates are normally sent within three weeks. Alternatively, you can request a copy of the information SQA holds about you by making a Subject Access Request. More information is available here.

    I'm not doing National Qualifications - can I register for MySQA?

    Yes, as long as you've got a nine digit Scottish Candidate Number (SCN) you can register for MySQA. If you don't have your SCN, your centre will be able to provide you with this. MySQA is not just about getting your exam results; it's your direct link with SQA, and lets you view information on all of your SQA qualifications. You can also check the personal details we hold for you are correct.

    If I register for MySQA will I still receive a paper certificate?

    Yes, if you're registered for MySQA we will still send a paper certificate to the address we hold for you, so make sure you go to your MyProfile page and check your address is correct.

    If you see the wrong address, contact your school, college or centre and ask them to update your address details.

    Is there a deadline for signing up to MySQA?

    Yes and no! If you want to receive your exam results by email and text on Tuesday 7 August 2018, you'll have to sign up by 5pm on Tuesday 17 July 2018, and activate the account by 5pm on Wednesday 18 July 2018. We have to temporarily close registration to allow us to prepare to send your exam resullts. Registration will open again at 9am on Wednesday 8 August 2018.

    What information will I be able to see on MySQA?

    You can see the qualifications you are currently doing and everything you have been certificated for (from 1995 onwards). You can also see the personal details we hold for you and check they are correct.

    What is the web address for MySQA?

    www.mysqa.org.uk

    When can I register for MySQA?

    Registration is open now. To register you must have a Scottish Candidate Number (SCN) and a unique email address. To register go to www.mysqa.org.uk


  • Security   ▲top

    How secure is MySQA?

    At SQA we use established security standards to protect information from unauthorised access. There are some simple steps you can follow to keep your MySQA account secure:

    • A personal firewall and anti-virus software are essential tools to block unauthorised individuals and viruses from your computer when you're browsing.

    • Avoid the use of public computers (e.g. cyber cafes) to access your account

    • Keep your personal details secret. Never write down or reveal your username or password.

    • Be alert for scam emails. SQA will never ask you to provide your login details.

    • Always remember to select the 'logout' button and close the window when you've finished using your account.

    • Never leave your PC unattended while you're logged into the service.


  • MyProfile   ▲top

    Can I cancel my account?

    Yes, login to your MySQA account and go to your MyProfile page. Click on the 'Cancel my Account' button.

    Cancelling your account means that you will no longer have direct access to the information SQA holds about you, and if you are sitting exams you will no longer be able to receive your results by email and/or text message. We will send an email to the address we hold for you to confirm that your account has been closed.

    You can re-subscribe to MySQA at any time by going to www.mysqa.org.uk and completing the sign up process.

    Can I change my username?

    No, your username is a unique identifier in MySQA and it is not possible to change this.

    How do I change my password?

    Go to your MyProfile page and click on the 'Change password' button. Then fill in your old password, give us your new password, confirm it and click on the 'Save' button to store your new password.

    What if the wrong address is displayed in MySQA?

    This is the address your centre has sent us and it's where we will send your certificate. If the address you see displayed is wrong, please contact your school, college or centre and ask them to update your address details. If you're not currently studying, please complete a Candidate Enquiry form by clicking here.

    What if the wrong name is displayed in MySQA?

    This is the name your centre has sent us, and is what will appear on your certificate. If the name you see displayed is wrong, please contact your school, college or centre, and ask them to send us your correct name. If you're not currently studying, please complete a Candidate Change of Name Declaration by clicking here.


  • MyResults   ▲top

    I haven't received a text message containing my exam results.

    Exam results are sent out by text message from 8am on Tuesday 7 August 2018. If you have not received your exam results by text message please check the following:

    • Have you registered for a MySQA account?
    • Have you activated your MySQA account?
    • Have you sat exams at National 5, Higher or Advanced Higher?
    • Have you completed all National 4 Units that make up a National 4 Course?
    • Have you given us the correct mobile phone number? (you can check this on your MyProfile page).
    • Have you signed up to receive your exam results by text message? (you can check this on your MyProfile page).
    • If you are abroad, do you have enough credit on your mobile phone to be able to receive text messages?
    • SQA works with service providers to try and ensure texts are delivered as swiftly as possible


    If your answer to all of the above is yes please contact us at mysqa@sqa.org.uk or call us on 0345 279 1000.

    I haven't received an email containing my exam results

    Exam results are sent out by email from 8am on Tuesday 7 August 2018. If you have not received your exam results by email please check the following:

    • Have you registered for a MySQA account?
    • Have you activated your MySQA account?
    • Have you sat exams at National 5, Higher or Advanced Higher?
    • Have you completed all National 4 Units that make up a National 4 Course?
    • Have you given us the correct email address? (you can check this on your MyProfile page).
    • Have you opted out of receiving your exam results by email? (you can check this on your MyProfile page).
    • Have you checked your junk folder?
    • SQA works with service providers to try and ensure emails are delivered as swiftly as possible


    If your answer to all of the above is yes please contact us at mysqa@sqa.org.uk or call us on 0345 279 1000.

    I think some of the information about my qualifications on MySQA is wrong or missing

    Your school, college or centre may not send us an entry for a Unit or Course as soon as you have started it and may not send us the result as soon as you have completed it. They normally wait until they have got lots of information to send us and do this at certain times of the year. If you think information about your qualifications is wrong or missing please contact your school, college or centre.

    What are Core Skills?

    Core Skills are five skills that are key to learning and working in today's world. The five Core Skills are:

    • Communication
    • Numeracy
    • Problem Solving
    • Information and Communication Technology
    • Working with Others


    For more information on Core Skills go to www.sqa.org.uk/coreskills.

    What does 'Exam Only' mean?

    To achieve a National Course at National 5, Higher or Advanced Higher level you must achieve a grade A, B, C or D in the course assessment and pass any internally assessed units that make up the course.

    'Exam Only' means that you have passed the course assessment (usually an exam, or coursework – or both) but you have not passed all of the units needed to achieve the overall course award. Please check with your school, college or learning centre to make sure they have sent us your results for all internal assessments.

    What is the SCQF?

    The SCQF is the Scottish Credit and Qualifications Framework. It is a way of comparing and understanding Scottish qualifications by giving them a level and credit value. For more information go to www.scqf.org.uk.

    What time will I receive my exam results by email?

    We will send you an email containing your exam results from 8am on Tuesday 7 August 2018. Please check both your inbox and junk folder for this email.

    When can I expect to receive my revised certificate following a clerical check, marking review or priority marking review?

    Any revised certificates will be posted to candidates at the end of November 2018. Revised results will also be updated on MySQA at the end of November 2018.

    Why is the information on MySQA different to that shown on my printed certificate?

    MySQA includes information which will not appear on your certificate, such as::

    • Any qualifications you are currently working towards
    • Results not yet due for certification
    • Any result which is a fail


    Will I still receive a paper certificate?

    Yes, you will still receive a paper certificate. Your certificate will be sent to the address we hold for you; you can check this on your MyProfile page. If the address we hold for you is incorrect, contact your school, college or centre and ask them to update your address details.


  • Email Service   ▲top

    Can I change my email address?

    Go to your MyProfile page, click on the 'Edit' button in the 'Email' section, enter and confirm your new email address and click on the 'Save' button. You will be asked to enter your password before any changes will be saved.

    I haven't received an email containing my exam results

    Exam results are sent out by email from 8am on Tuesday 7 August 2018.

    If you have not received your exam results by email please check the following:

    • Have you registered for a MySQA account?
    • Have you activated your MySQA account?
    • Have you sat exams at National 5,Higher or Advanced Higher?
    • Have you completed all National 4 Units that make up a National 4 Course?
    • Have you given us the correct email address? (you can check this on your MyProfile page).
    • Have you opted out of receiving your exam results by email? (you can check this on your MyProfile page).
    • Have you checked your junk folder?

      If your answer to all of the above is yes please contact us at mysqa@sqa.org.uk or call us on 0345 279 1000.

    What time will I receive my exam results by email?

    We will send you an email containing your exam results from 8am on Tuesday 7 August 2018.

    What will you email me about?

    It is essential that you provide us with an email address when you register for a MySQA account. We will email you about the following:

    • To send your activation code
    • To confirm that you have completed the sign up process.
    • To help you recover a lost/forgotten username or password.
    • If you are sitting National Qualifications we will email your results to you, if requested.
    • To notify you about important MySQA information, for example, to tell you when we will send your exam results.

  • Text Messaging Service   ▲top

    Can I change my mobile phone number?

    Yes. Go to your MyProfile page, click on the 'Edit' button in the 'Mobile number' section, enter your new mobile phone number and click on the 'Save' button.

    How do I sign up to receive my exam results by text message?

    There are two ways to sign up to receive your exam results by text message:

    • When you activate your MySQA account you will be given the option to sign up to receive your exam results by text message.
    • Login to your account, go to your MyProfile page, click on the 'Edit' button in the 'Mobile number' section, enter your mobile phone number, click on the box to say you want to receive your results by text message and click on 'Save'. You will be asked to enter your password before your changes will be saved.

    I haven't received a text message containing my exam results.

    Exam results are sent out by text message fromn 8am on Tuesday 7 August 2018.
    If you have not received your exam results by text message please check the following:

    • Have you registered for a MySQA account?
    • Have you activated your MySQA account?
    • Have you sat exams at National 5, Higher or Advanced Higher?
    • Have you given us the correct mobile phone number? (you can check this on your MyProfile page).
    • Have you signed up to receive your exam results by text message? (you can check this on your MyProfile page).
    • If you are abroad, do you have enough credit on your mobile phone to be able to receive text messages?


    If your answer to all of the above is yes please contact us at mysqa@sqa.org.uk or call us on 0345 279 1000.

    Is there a charge for signing up to the text messaging service?

    SQA does not charge you for signing up to the text messaging service, however, you may be subject to network supplier charges.

    Is there a deadline for signing up to receive my exam results by text?

    Yes. If you want us to send your exam results by text message you must sign up by 5pm on 17 July 2018 and activate by 5pm on 18 July 2018.

    You can subscribe to the text messaging service by signing up while you are activating your account or by going to your MyProfile page, clicking on the 'Edit profile' button and entering your mobile phone number. Then click on 'Save'.

    What if I decide I don't want to receive my exam results by text message?

    Go to your MyProfile page, click on the 'Edit' button in the 'Mobile number' section, delete your mobile phone number and click on the box to remove the tick to say that you want to receive your exam results by text message. Then click on the 'Save' button. You will be asked to enter your password before your changes will be saved.

    What is the text messaging service?

    Exam results are sent by personalised text message to registered candidates from 8am on results day. This service is available to candidates sitting exams at National 5, Higher, Advanced Higher or who have completed all National 4 Units that make up a National 4 Course

    When will I get the text message containing my exam results?

    We will send a text message containing your exam results from 8am on Tuesday 7 August 2018.


  • Login   ▲top

    Can I change my username?

    No. Your username is a unique identifier in MySQA and it is not possible to change this.

    Can I close my account?

    Yes, login to your MySQA account and go to your MyProfile page. Click on the 'Cancel my Account' button.

    Cancelling your account means that you will no longer have direct access to the information SQA holds about you, and if you are sitting exams you will no longer be able to receive your results by email and/or text message. We will send an email to the address we hold for you to confirm that your account has been closed.

    You can re-subscribe to MySQA at any time by going to www.mysqa.org.uk and completing the sign up process.

    How do I change my password?

    Login to MySQA, go to your MyProfile page and click on the 'Change password' button. Then fill in your old password, give us your new password, confirm it and click on the 'Save' button to store your new password.

    I have lost/forgotten my password

    Click here, fill in the details and we will send a system generated password to the email address we hold for you. When you login using the password we have sent you, you will be asked to change it to something you remember.

    I have lost/forgotten my username

    Click here, fill in the details and we will send your username to the email address we hold for you.

    I have lost/forgotten my username and password

    You have to request lost/forgotten usernames and passwords separately. Click on the link below to take you to the MySQA homepage, then click on the 'Forgotten your username?' link in the login box, fill in the details and we will send your username to the email address we hold for you. Then click on the 'Forgotten your password?' link in the login box, fill in the details and we will send a system generated password to the email address we hold for you. When you login using the password we have sent you, you will be asked to change it to something you remember. www.mysqa.org.uk


  • Account Activation   ▲top

    I have not received my activation code

    If you have not received your activation email please check the following:

    • Have you completed the sign up process?
    • Have you checked your junk folder?
    • Have you provided the correct email address?


    If your answer to all of the above is yes, please go to www.mysqa.org.uk and click on the 'Forgotten activation code?' link in the 'Activate account' section of the homepage. Fill in the details and we will send a new activation code to the email address we hold for you.

    Is there a deadline for activating my account?

    Yes and no! If you want to receive your exam results by email and text on Tuesday 7 August 2018 you will have to activate your account by 5pm on 19 July 2018. We have to temporarily close activation to allow us to prepare to send your exam results. Registration will open again at 9am on 8 August 2018.

    My activation code won't work

    For security reasons activation codes expire after 30 days. If your activation code has expired go to www.mysqa.org.uk and click on the 'Forgotten activation code?' link in the 'Activate account' section. Once you have filled in the details we will send a new activation code to the email address we hold for you.

Didn't find an answer to your question? Email us